At Sudz City Laundry, we treat your personal information with the same care we put into every wash cycle — carefully, responsibly, and with your best interests in mind. This policy explains what we collect, why we collect it, and how you stay in control.

We collect information you provide directly to us, as well as information generated when you use our services, website, or self-service kiosks. This includes your name, email, phone number, and billing address when you create an account or make a purchase. Payment card details are processed by our secure, PCI-DSS compliant payment processor — we never store full card numbers. We also collect machine usage, wash preferences, service history, and basic device/browser data when you visit our website.

We use the information we collect to process your transactions and send receipts, manage your account, send promotional offers and service updates (you can opt out anytime), monitor and improve our machines and digital services, comply with legal obligations and prevent fraud, and respond to your customer service inquiries. We do not sell your personal information to third parties — ever.

We may share your information only with service providers who help us operate (payment processors, email platforms, analytics) under strict data agreements; when required by law or court order; or in the event of a business merger or acquisition, under the same privacy protections. Any third party we work with is contractually prohibited from using your data for their own marketing purposes.

We use industry-standard security measures including SSL/TLS encryption, access controls, and secure data storage to protect your personal information. Our payment processing is handled by PCI-DSS compliant providers. While no method of transmission over the internet is 100% secure, we continuously review and improve our practices. If you suspect unauthorized access to your account, please contact us immediately.

You have meaningful control over your personal information at any time. You may request access to the data we hold about you, correct inaccurate information, request deletion of your data, opt out of marketing emails, receive your data in a portable format, or restrict how we process your information. To exercise any of these rights, contact us using the information in Section 8. We will respond within 30 days.

Our website uses cookies and similar technologies to improve functionality and analyze traffic. Essential cookies are required for the site to function (login sessions, cart, preferences). Analytics cookies help us understand how visitors use our site. Marketing cookies help us deliver relevant promotions. You can manage or disable cookies through your browser settings at any time, though disabling certain cookies may affect site functionality.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

Questions, requests, or concerns about this Privacy Policy? Reach out to us directly — we’re happy to help.

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the revised policy.